Privacy Policy – Eastern Marine Engineering Services

Last updated: 15/05/2026

Eastern Marine Engineering Services (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the New Zealand Privacy Act 2020.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase from us.

1. Information We Collect

When you use our website or place an order, we may collect the following information:

Personal Information:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Company name (if provided)

Order Information:

  • Products purchased
  • Payment confirmation (processed via secure payment providers)
  • Order history

Technical Information:

  • IP address
  • Browser type
  • Device information
  • Website usage data (via cookies and analytics tools)

2. How We Collect Your Information

We collect personal information when you:

  • Place an order on our website
  • Create an account
  • Subscribe to updates or marketing (if applicable)
  • Contact us via email or forms
  • Browse our website (via cookies and analytics tools)

3. How We Use Your Information

We use your information to:

  • Process and fulfil orders
  • Deliver products to you
  • Communicate about your order or enquiries
  • Provide customer support
  • Manage warranties and returns
  • Improve our website and services
  • Comply with legal obligations

4. Sharing Your Information

We only share your personal information when necessary to operate our business, including:

  • Payment providers (e.g. Stripe, PayPal) to process payments securely
  • Courier and freight companies to deliver your orders
  • Service providers that support our website and operations (e.g. hosting, analytics)

We do not sell or rent your personal information to third parties.

5. Cookies & Website Tracking

Our website uses cookies to:

  • Improve website performance
  • Remember your shopping cart
  • Analyse website traffic and usage

You can disable cookies in your browser settings, but some website features may not function properly.

6. Data Storage & Security

We take reasonable steps to protect your personal information from:

  • Loss
  • Misuse
  • Unauthorized access
  • Disclosure or alteration

Your data is stored securely within our website system and trusted third-party platforms.

7. How Long We Keep Your Information

We retain your personal information only for as long as necessary to:

  • Fulfil orders
  • Meet legal and accounting requirements
  • Support warranty or customer service needs

8. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

  • Access your personal information
  • Request corrections to your information
  • Request deletion where legally possible

To exercise these rights, contact us using the details below.

9. Marketing Communications

If you opt in, we may send you:

  • Product updates
  • Promotions
  • Service announcements

You can unsubscribe at any time using the link in our emails or by contacting us directly.

10. Third-Party Services

We may use third-party services such as:

  • WooCommerce (store platform)
  • Payment gateways (Stripe/PayPal)
  • Shipping providers
  • Analytics tools (e.g. Google Analytics)

Each provider has its own privacy policy governing how they handle data.

11. External Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

13. Contact Us

If you have any questions about this Privacy Policy or your personal information, contact us:

Eastern Marine Engineering Services
Email: info@easternmarine.co.nz
Phone: 09 536 6252
Address: Unit 4A, 190 Jack Lachlan Drive, Beachlands