🔁 Returns & Refunds Policy
Last updated: 15/05/2026
We comply with the New Zealand Consumer Guarantees Act 1993 (CGA).
1. Consumer Rights (NZ Law)
If your product is:
- Faulty
- Not as described
- Not fit for purpose
You are entitled to a:
- Repair
- Replacement
- Refund (where applicable under CGA)
2. Change of Mind Returns
We generally do not accept returns for change of mind.
However, at our discretion, we may accept returns if:
- Item is unused
- In original packaging
- Returned within 7–14 days
Restocking fees may apply.
3. Non-Returnable Items
We do not accept returns for:
- Installed or used parts
- Oils, lubricants, and chemicals
- Electrical components once fitted
- Special order items
- Clearance items
4. Incorrect Orders
Customers are responsible for ensuring parts are suitable before purchase.
If an incorrect item is ordered:
- Returns may be accepted at our discretion
- Return shipping costs are the responsibility of the customer
5. Faulty or Damaged Items
If your item arrives damaged or faulty:
- Contact us within 48 hours of delivery
- Provide photos if possible
- We will arrange replacement or refund where applicable
6. Return Process
To initiate a return:
- Email us at: info@easternmarine.co.nz
- Include order number and reason for return
We will provide return instructions if approved.
7. Refunds
Refunds will be processed to the original payment method once:
- Item is received and inspected (if required)
- Return is approved
Processing time: 3–7 business days
8. Warranty
Some products include manufacturer warranties. These must be processed through us or the manufacturer depending on the product type.